Surgery Information

Make Appointment Online

Appointments are available from 8.30am daily. Upon booking your appointment, please outline the reason for your appointment to our receptionists so they can direct you to the most appropriate healthcare professional.

If you are booking a routine appointment (or requesting results) please call later in the day to free our telephone lines up for urgent appointment requests.

Non-emergency and routine appointments are available to book in advance. A range of times and dates are available. Download our leaflet to ensure you make the most out of your appointment.

We offer a range of evening and weekend appointments via the Hub. Please talk to out receptionists for further details and to book an appointment.

Need a reminder? If you have a mobile phone you can make use of our free SMS text message reminder service.

Telephone consultations

In some cases, a telephone appointment may be more suitable for you. In this case, please phone reception and they will take your details and arrange for the most appropriate member of our team to call you back. Please note that where appropriate, information is entered on to the relevant clinician’s appointment page. Please remain available to take our call.

Text Message Appointment Reminders

We are now able to text you to remind you of a forthcoming appointment. If you would like to register for this service, please speak to reception so that they can record your consent for this. Please also remember to inform reception of any contact number changes.

Please ensure that you are available to answer your telephone when the clinician returns your call.

Urgent Appointments

We operate a same day on-call GP service for urgent medical problems. Please do not request these appointments for non-urgent medical conditions as this prevents us from dealing with genuine medical emergencies. In the event of a life-threatening emergency, call 999 immediately.

Delivery Service

If you, or someone you know, are unable to collect prescriptions please ask at dispensary about our FREE delivery service.

Dosette Boxes (blister packs)

If you are having difficulty remembering to take your tablets, or are taking a large amount of tablets, why not try dosette boxes which allow you to maintain a correct daily medication regime.

Please note that not all medications are suitable for Dossette boxes so speak with our dispensing team for further details.

Our ICB has arranged for evening and weekend appointments to be delivered via the Hub.

Please speak to our Receptionist for further details or to book an appointment.

Home visits

Home visits can be requested by ringing reception who will then pass your details onto the on-call doctor. The on-call Doctor will ring the you back and make an assessment over the telephone. Please remain available to take our call. At this stage the Doctor may ask the patient to attend the surgery, or the Doctor may visit the patient at home. However, home visits are strictly for patients who are deemed unfit to travel. Any requests for home visits should, whenever possible, be made before 10.30am.

Cancellations

We understand that sometimes it is necessary to cancel your appointment, therefore please do this as early as possible so that we can give the appointment slot to someone else.

If you have more than one problem to discuss during your appointment, you will need to book additional appointment slots. Please ask at reception.

Help us to help you...

• Try our on-line booking service
• Avoid the rush & call after 10.30am
• Use same day appointments for urgent issues only

Book your routine appointments ahead of time

01507 358623 - ask our team for an on-line log-in to book your own appointments.

Talk to our receptionists

Our reception team should be the first point of call for all your enquiries. They are trained to assist you so please provide them with as much information as they ask for. When booking an appointment, you may be asked for the reason for your appointment. This is to ensure that you are booked to see the most appropriate clinician.

Consultation tips

Always start with the most important query first.

One problem at a time please as a thorough assessment & careful consideration is required by our clinicians.

Multiple problems, or additional necessary clinical reviews, may require further appointments – be prepared for this.

A telephone appointment may be more appropriate & more easily accommodated – especially for queries and advice.

Where possible patients with language barriers are encouraged to tell reception before the consultation starts – if you have a hearing aid please wear it.

Please bring with you any new hospital correspondence or medications to your appointment as hospital letters may not arrive promptly.

Please let the surgery know in advance if you cannot make your appointment or are held up with any short delay as lateness means that you may be asked to re-book.

Routine appointments will be accommodated with a named clinician where available, emergency appointments may not.

When the Surgery is closed dial 111 when you need help fast, but it is not an emergency.

The out of hours service is at Louth Hospital, Urgent Care Centre, High Holme Road, Louth LN11 0LU.

Opening times are 6.30 pm to 8.00 am Monday to Friday and 24 hours Saturday, Sunday and Bank Holidays.

Our ICB has arranged for routine evening and weekend appointments to be delivered via the Hub. Please speak to our Receptionist for further details or to book an appointment.

If, for any reason, you are unable to contact a doctor out of hours in an emergency, please ring 999 and ask for an ambulance.

Our staff are able to provide you with advice covering a range of topics including hospital referrals, appointments and other non-medical information. If you are in doubt as to what to do please talk to them as they are there to help you.

If you live in our practice area (click here for our boundary map) and would like to register with us please complete: An Adult Registration Form, A Child Registration Form or A New-born Registration Form and the NHS registration via https://gp-registration.nhs.uk/C83042

These forms can be downloaded and printed at home and are also available from Reception. If you require any help with completing these forms, please speak to our Reception Team who will be happy to help.

To help us register you, please bring your NHS medical card (or NHS number) and proof of identify as it will help us locate you on the NHS system. However, these are not essential for you to register. For more information on how to register, please see https://www.nhs.uk/nhs-services/gps/how-to-register-with-a-gp-surgery/

You can register at either of our sites and use the services at both of them. On registration you can express a preference of Doctor, but you may see any GP or member of our team.

Where patients are requesting to join the practice list, we do not discriminate in any way, and especially not on the grounds of:

• Race
• Gender
• Social Class
• Religion
• Sexual Orientation
• Appearance
• Disability
• Medical Condition(s)

Repeat Prescriptions

In keeping with other Lincolnshire GP surgeries, Marsh Medical Practice prescribe repeat medication in 28 day quantities. There are many benefits to 28 day Repeat Prescribing including:

• Regular reviews
• Reduced waste
• Improved safety
• Better co-ordination of treatment
• Convenience

Download our full information leaflet here

Ordering Repeat Medications

Please always remember to tick the box for the medications you need. Download our leaflet.

The ways in which you can order your repeat medication include:

1. In person, at either Manby or North Somercotes surgery, just hand in the repeat slip that is given to you when collecting your medication.
2. Letter box located on the fron of the building at North somercotes and in the front door at Manby.
3. Online- by using system on line, systmonline.tpp-uk.com please ask at reception for details of the, user name and password for access to this service.
4. Posted via Royal Mail.
5. Posted in the box outside dispensary.
6. Delivery service.

If you also have an enquiry or wish to talk to a member of the dispensary team, you can leave a message with the reception team, and a member of the dispensary team will get back to you that day.

Vision Statement

“People delivering healthcare with professionalism and integrity”

Our aim is to provide the highest quality care for our patients. All of our staff are dedicated to the provision of high quality patient care through the delivery of services which are patient centred, timely, considerate and responsive to the needs of our patient population. To achieve this we will:

• be accessible and approachable
• listen to and understand needs
• provide an environment which is clean, safe and accessible
• ensure that we practice in accordance with national and local guidelines